Shipping policy

At cmercpay, we are dedicated to ensuring that your shopping experience is seamless and hassle-free. Below is our detailed shipping policy to help you understand the process and expectations for your shipments.

**1. Order Processing Time**

- Orders are typically processed within 1-3 business days after placement.

- Processing may be delayed if there are any issues with payment or if additional verification is required.

**2. Shipping Timeframes**

- Standard shipping typically takes 7-15 business days to arrive at the destination.

- Expedited shipping options are available for faster delivery.

**3. Address Accuracy**

- It is crucial to provide a detailed and accurate shipping address and postal code at checkout.

- Incorrect or incomplete addresses may result in delays or inability to deliver your order.

**4. Shipping Fees**

- Shipping fees are calculated based on the destination and the weight/volume of the package.

- Some orders may qualify for free shipping, which is indicated at checkout.

**5. Shipping Options**

- At checkout, you can choose from various shipping options based on your preference and destination.

- We offer both domestic and international shipping services.

**6. Packaging**

- All orders are carefully packaged to ensure safety during transit.

- We use sturdy materials to prevent damage to your items.

**7. Tracking Information**

- You will receive tracking information for your shipment once it has been dispatched.

- This allows you to monitor the progress of your delivery.

**8. International Shipping**

- International orders may be subject to customs duties and taxes.

- We will provide guidance on potential fees upon request.

**9. Delivery Confirmation**

- A delivery confirmation email is sent once your order has been delivered.

- Please ensure someone is available to receive the package at the provided address.

**10. Return Shipping**

- If you need to return an item, we will provide a prepaid return label.

- Return shipping costs are typically covered by the customer unless the product is defective.

**11. Shipping Delays**

- Shipping times may be extended due to unforeseen circumstances , extreme weather conditions, or customs delays.

- We will notify you of any anticipated delays as soon as possible.

**12. Remote Areas**

- Shipping to remote or rural areas may incur additional fees or longer delivery times.

- We will inform you of any special requirements or costs at checkout.

**13. Holidays and Weekends**

- Shipping schedules may be affected by public holidays and weekends.

- We recommend placing orders early to avoid potential delays.

**14. Product Availability**

- Some products may have limited stock, which could impact the shipping timeline.

- We will notify you if there are any issues with product availability.

**15. Customer Support**

- For any questions or concerns regarding shipping, please contact us at aidteam@luminosawear.com.

- Our customer support team is available to assist you throughout the shipping process.

We appreciate your understanding and cooperation in ensuring a smooth shipping experience. Thank you for choosing cmercpay for your shopping needs.

Best regards,  

The cmercpay Team