Return policy

At cmercpay, we strive to ensure that every customer has a positive shopping experience. If for any reason you are not satisfied with your purchase, we offer a comprehensive return policy as outlined below.

1. Return Window

• You may initiate a return within 30 days of receiving your order.

2. Return Conditions

• Items must be returned in their original condition, with all packaging and accessories included.
• Products must not have been used or worn, and must be free from any signs of damage or misuse.

3. Return Process

• To start the return process, please contact us at aidteam@luminosawear.com with your order details and reason for return.
• We will provide you with a return authorization and shipping label.

4. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the product is defective or there was an error on our part.

5. Refund Timeline

• Once we receive and inspect the returned item, we will process your refund within 7 business days.

6. Refund Methods

• Refunds are typically processed back to the original payment method used at the time of purchase.

7. Potential Delays in Refund Processing

• The specific time frame for receiving your refund may vary due to bank processing times.
• Factors that may affect the timing of your refund include bank holidays, weekends, and internal banking procedures.

8. Defective Products

• If you receive a defective product, please contact us immediately at aidteam@luminosawear.com.
• Defective items will be replaced or refunded promptly upon verification.

9. Exceptions to the Return Policy

• Some products, such as custom orders and perishable goods, may be subject to different return policies.
• Please check the product description or contact us for specific terms related to these items.

We are committed to providing excellent customer service and facilitating a smooth return process. If you have any questions or need assistance with your return, please do not hesitate to contact us at aidteam@luminosawear.com.

Thank you for choosing cmercpay. We hope to resolve any issues quickly and ensure your satisfaction.